Who we are
Who we are
Marc:
»We are all customers … but often I don’t like it. Not because I don’t like to use the stuff others offer, but because most services and products deliver a rather bad experience. Because I don’t like it, I want to change it and that is what I am doing. I design services.«
marc@destinable.com
Christof:
»To a large extend tourism products consist of services – but most of the providers focus on their hardware … hardware is exchangeable but services aren’t – I can’t understand why tourism providers don’t pay more attention to their services. I’d like to support companies to create and to optimize products which make customers happy … I develop products for and with destinations.«
christof@destinable.com
Jakob:
»We are surrounded by graphic design: From advertising to wayfinding systems, from magazines to pictograms on dashboards. And there is hardly any service that functions properly without good graphic design. Many people haven't yet realised how much aesthetic and/or desirable graphic design can improve comprehension or evoke positive emotion. I am a graphic designer.«
jakob@destinable.com
Fergus:
»We truly understand the world by interacting with it - reaching out touching it, playing with it, holding it. Stories, ideas, plans and blueprints are all hugely important in defining and mapping our expectations and experiences but for a service experience to be truly memorable it has to be tangible. I am Service Design Thinker and an Industrial Designer.«
fergus@destinable.com